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FAQ

PlayStock Service | What is Stock Video(Stock Footage)?
PlayStock Service | What is PlayStock Service for?
PlayStock Service | What does Royalty-Free mean?
Registration & Account | How can I sign up for PlayStock?
Registration & Account | I forgot my account(email).
Registration & Account | I forgot my password.
Registration & Account | How do I edit my personal information?
Registration & Account | Can I share my account with other people?
Registration & Account | If I cancel my membership, what will come of the videos that I’ve downloaded?
Downloading & Payment | How can I download the contents?
Downloading & Payment | What payment options do I have?
Downloading & Payment | Can I get a refund for the clips that I’ve purchased?
Licensing & Usage | Who holds the copyrights of the videos?
Licensing & Usage | Can I insist on the copyright of the videos that I purchased?
Licensing & Usage | Can I hand over the downloaded videos to others?
Licensing & Usage | Can I use stock footage commercially?
Licensing & Usage | What does commercial use mean?
Licensing & Usage | What does editorial use only mean?
Uploading & Payout | How can I register as a contributor?
Uploading & Payout | How do I get paid for my work? (Payout Methods)
Uploading & Payout | How do I get paid for my work? (Minimum Payout Threshold)
Uploading & Payout | How do I get paid for my work? (Regular Payout)
Uploading & Payout | Do I need any qualifications to become a contributor?
Uploading & Payout | I’m not a professional videographer. Can I contribute my clips?
Uploading & Payout | What are the criteria for uploading a video?
Uploading & Payout | Is there a difference in quality between uploading via smartphone and via computer?
Uploading & Payout | Should I put BGM or background sound?
Uploading & Payout | My video has been rejected.
Uploading & Payout | Can I upload my videos to other platforms too?
Uploading & Payout | Are corrected or filtered videos acceptable?
Uploading & Payout | Should Model/property releases be submitted?
Uploading & Payout | Can I submit model/property releases of other agencies?
Uploading & Payout | I don’t have model/property releases. Can I upload the video?
Uploading & Payout | Should I indicate the source when I use editorial video?
Uploading & Payout | How will I be paid?
Technical Issues | I couldn’t get any search results.
Technical Issues | I can’t download the clips.